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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to click the Help button, which is visible on each page. A pop-up window will open. It comprises detailed info about all the actions that you can perform on the page in question. Each pop-up window appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich assortment of video tutorials demonstrating how to work with our Control Panel. They're shot for those of you who would like to see how things are getting done instead of just reading articles. Thus, anyone can swiftly find their way around our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you searching for, have a glimpse at our extensive FAQ section, which contains questions asked by actual people and offers real solutions. We constantly "revamp" our Frequently Asked Questions database with new articles in an attempt to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ database either, you can touch base with our excellent team of client support engineers available 24/7/365 and ready to assist you with any question. Each trouble ticket you submit will be replied to within 60 minutes (the average response time is about 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 293904

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com